Privacy Policy

Last updated: January 2024

1. Introduction

Garnet Glacier Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website garnet-glacier.com or use our ecological consulting services.

We are registered in England and Wales with company number 08754231. Our registered office is at 47 Greenfield Lane, Cambridge, CB2 1TN, United Kingdom.

2. Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

• Complete contact forms on our website
• Send us emails or other correspondence
• Request quotes or proposals for our services
• Enter into contracts for our consulting services

This information may include your name, email address, company name, project details, site locations, and any other information you choose to share.

Information Collected Automatically

When you visit our website, we may automatically collect certain information including:

• IP address and general location data
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer service
• Prepare quotes and proposals for ecological services
• Deliver contracted services effectively
• Send administrative communications about your projects
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering a contract
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights
• Legal obligation: Where processing is necessary for compliance with a legal obligation

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist with our business operations (e.g., IT support, accounting)
• Professional advisers including lawyers, auditors, and insurers
• Regulatory bodies where required by law
• Other parties with your consent

All third parties are required to respect the security of your personal data and treat it in accordance with applicable law.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. For enquiries that do not result in a contract, we typically retain information for up to two years. For completed projects, we retain records for seven years after project completion to meet professional and legal obligations.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Garnet Glacier Ltd
47 Greenfield Lane
Cambridge, CB2 1TN
United Kingdom

Email: [email protected]

12. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. The ICO can be contacted at ico.org.uk or by post at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.